Our Team & Associates

Our Team

Mike Cranny FCII Chartered Insurance Practitioner
(Compliance Consultancy – Director)

Mike has over 40 years experience, working in General Insurance. He has extensive knowledge and expertise of the market in the field of FCA compliance. Mike is a well known, highly respected figure in the insurance market and is a regular contributor to the Insurance press and presents at many Industry events and conferences. He chairs a number of committees for other organisations on Risk Management and Corporate Governance. He is a Fellow of the CII, is Past President of the Insurance Institute of Manchester and has received  the CII Exceptional Service Award, and was presented with the IIM Presidents award in 2013.

Karen Shenton ACII
(Compliance and Training and Development – Director)

Karen has over 30 years’ experience working in the General Insurance market (including Underwriting, Claims, Customer service, Management and Training & Development) and over 15 years’ experience working in General Insurance compliance. She has a vast experience of helping firms with their compliance requirements and guiding them through the training and competency regime required by regulated firms. Karen is past President of the Insurance Institute of Manchester and  a member of the local Insurance institute council. In 2015 she received the CII Exceptional Service Award and in September 2018 she achieved her ACII. Karen works with clients to help them meet the general insurance regulatory requirements, conducts compliance health checks and audits and develops training courses & programmes (technical, regulatory and personal and business development).

Malcolm Williams FCII Chartered Insurer
(Compliance Consultant and Independent Auditor)

Malcolm has over 40 years’ experience working in general insurance and has a wealth of knowledge of risk management, internal audit, corporate governance and all aspects of general insurance compliance.
Malcolm is one of our senior compliance consultants and conducts our regulatory health checks and reviews. He is also an experienced auditor working for Insurers, and Brokers, focussing on specific areas like sales, claims, customer service, complaints handling etc. He is a Fellow of the Chartered Insurance Institute.

Tracy Norton BA (Hons) CeMAP

Tracy has many years experience working in financial services and over 10 years in International sales and marketing. She is CeMAP qualified and has a degree in French and German from Salford University, along with a Certificate in Management from the Open University. In addition to helping regulated firms implement effective compliant processes and procedures, Tracy also has extensive experience in helping firms and individuals apply for FCA authorisation and dealing with FCA notification requirements, including complex applications for Change in Control,  Variation of Permission and applications for Consumer Credit permissions.

Matthew Cranny Cert CII
(Compliance & Training Executive)

Matthew has worked in the General Insurance industry for over 10 years. He has worked for both retail and commercial brokers, in sales, customer service, claims handling. Matthew is our technical expert reviewing, websites, policies, documents, procedures etc. He also looks after our regular client communications and design and develops our online training programme.

Eilis Sweeney


Éilis has over 15 years’ of extensive operational management experience.  She holds a wealth of operational & business knowledge in business development, efficiency planning, quality control & compliance, sustainable profitability and has demonstrated the ability to act as a change agent to support both business & cultural changes.  She has a keen eye for identifying synergy across business units to increase performance, drive cost efficiencies and drive teams to overcome barriers to change whilst managing the associated risks.

Éilis has worked in the General Insurance industry since 2016, holds PRINCE2 and MHFA L2 qualifications and is working towards her Cert CII.

In addition to helping regulated firms implement effective compliant processes and procedures, Eilis  also has experience in helping firms and individuals apply for FCA authorisation.

Adrian Golifer


Adrian has over 30 years’ experience in financial services compliance, risk management and regulation. In that time he worked for the FCA for many years supervising an extensive range of firms including those in the General insurance industry. He also has first-hand experience of consumer credit and claims management firms.

Kate Burke LLB(Hons), ACII, Chartered Insurance Practitioner)


Kate brings extensive experience in the insurance and professional services sector. She has worked for some of the top insurers, outsourcing, banking and law firms delivering insurance and claims management services across all distribution channels.
ACII qualified, a Chartered Insurer, Kate specialised in Insurance Law before joining the insurance sector over 30 years ago. Since then she has worked across every part of the sector and delivered many complex projects along the way, experience she is keen to share with Create clients.

Kate says “ The insurance sector, as ever, continues to evolve, innovate and face challenges. I look forward to helping clients navigate the regulatory regime and strengthen their business as a result. Experience, like hindsight, is a valuable thing.

Having a trusted partner and additional resource when clients need that extra help brings real benefits to a firm and I’m proud to be part of the Create team”
Kate is also an experienced Chair and Executive committee member having held senior voluntary roles in local government, political and non-profit organisations and is a School Governor.
If you would like any additional support across Compliance, Sales, Operations or Change Management, please contact Kate and she will be delighted to discuss your needs with you and see how we can help.

Martyn Lewis


Martyn has extensive industry experience across the Lending and Insurance sectors and worked at the FCA for 10 years as a Senior Insurance Supervisor, leading on many successful interventions with regulated firms. Martyn also led his own regulated advice practice until 2008 and has a broad knowledge of regulatory issues and how the regulator applies these in practice.

Alan Chandler ACII Chartered Insurer

(Training consultant)

Alan has delivered numerous Technical courses for Create Solutions face to face and more recently we have continued to meet the needs of our clients by delivering them in an on-line webinar format.

Here is just a sample of some of the topics he delivers : Motor Trade, Liability Insurance, Commercial Insurance , Motor Insurance ,  Household Insurance , Professional Indemnity , Business Interruption, Motor Fleet , Construction Insurance,  Engineering insurance, Product Liability,  Employers Liability etc .

Alan has also trained more than 2,000 individuals to become ACII qualified .

He has trained students who have won national prizes in almost all ACII subjects including Insurance Law (MO5), Liability (M96), Commercial Property and BI (M93), Personal Lines Insurance (P86), Business and Finance (M92), Underwriting Practice (M80), Advanced Underwriting (960), Claims Practice (M85), Advanced Claims (820), Marketing (945), Advanced Broking (930) and Advanced Risk Management (992).

He trains in all CII qualification levels: Certificate, Diploma and Advanced Diploma and if you want  Exam support for your staff,  please speak to us as we can arrange revision sessions for you. (Either virtually or face to face – depending on the current Covid-19 restrictions/requirements)


Our Associates

Create Health & Safety Ltd

We provide our clients with cost-effective and practical health and safety services for their workplaces.

We do it all – consultancy, implementation, management and maintenance of health & safety provisions. Our services are wide-ranging to assist and ensure that our clients’ health & safety responsibilities as employers are totally covered. We use a common sense approach to health & safety to assist employers in their understanding of the legislative requirements and to effectively manage their health & safety provisions. Our dedicated team will navigate the minefield of ever-evolving legislative and obligation so that you don’t have to, and will pass on their knowledge to you in a friendly, easy-to-understand way.

We are happy to work alongside you on a short term project or on a longer-term consultancy basis. Whatever you are looking for, chances are we’re already doing it for a business just like yours.

Contact Paul Shenton Mobile: 07506 863857 Email: paul@createhealthandsafety.co.uk



PersonifyHR – HR Consultancy

With over 15 years of HR experience, including at Director level within the Insurance Sector, Sarah Pearson (Assoc CIPD) at PersonifyHR already has an understanding of your business, your industry and the challenges you face.  For one off projects, ad hoc support or low-cost annual retainers, you can benefit from your own HR Management support with none of the overheads or long-term tie in’s. PersonifyHR can assist with all generalist areas of HR such as:

  • Contracts, Handbooks and other HR Documentation
  • Creation and support of company policies and procedures
  • Support with employee relations such as disciplinaries, redundancies, grievances
  • Implementation, training and management of HR systems (paperless HR)
  • Performance management
  • Recruitment
  • General advice on day to day, ad hoc matters

Contact Sarah on 07961 845050 / spearson@personifyhr.co.uk