Our Team & Associates

Our Team

Mike Cranny FCII Chartered Insurance Practitioner
(Compliance Consultancy – Director)

Mike has over 40 years experience, working in General Insurance. He has extensive knowledge and expertise of the market in the field of FCA compliance. Mike is a well known, highly respected figure in the insurance market and is a regular contributor to the Insurance press and presents at many Industry events and conferences. He chairs a number of committees for other organisations on Risk Management and Corporate Governance. He is a Fellow of the CII, is Past President of the Insurance Institute of Manchester and has received  the CII Exceptional Service Award, and was presented with the IIM Presidents award in 2013.

Karen Shenton ACII
(Compliance and Training and Development – Director)

Karen has over 30 years’ experience working in the General Insurance market (including Underwriting, Claims, Customer service, Management and Training & Development) and over 15 years’ experience working in General Insurance compliance. She has a vast experience of helping firms with their compliance requirements and guiding them through the training and competency regime required by regulated firms. Karen is past President of the Insurance Institute of Manchester and  a member of the local Insurance institute council. In 2015 she received the CII Exceptional Service Award and in September 2018 she achieved her ACII. Karen works with clients to help them meet the general insurance regulatory requirements, conducts compliance health checks and audits and develops training courses & programmes (technical, regulatory and personal and business development).


Malcolm Williams FCII Chartered Insurer
(Compliance Consultant and Independent Auditor)

Malcolm has over 40 years’ experience working in general insurance and has a wealth of knowledge of risk management, internal audit, corporate governance and all aspects of general insurance compliance.
Malcolm is one of our senior compliance consultants and conducts our regulatory health checks and reviews. He is also an experienced auditor working for Insurers, and Brokers, focussing on specific areas like sales, claims, customer service, complaints handling etc. He is a Fellow of the Chartered Insurance Institute.


Tracy Norton BA (Hons) CeMAP

Tracy has many years experience working in financial services and over 10 years in International sales and marketing. She is CeMAP qualified and has a degree in French and German from Salford University, along with a Certificate in Management from the Open University. In addition to helping regulated firms implement effective compliant processes and procedures, Tracy also has extensive experience in helping firms and individuals apply for FCA authorisation and dealing with FCA notification requirements, including complex applications for Change in Control,  Variation of Permission and applications for Consumer Credit permissions.


Matthew Cranny Cert CII
(Compliance & Training Executive)

Matthew has worked in the General Insurance industry for over 10 years. He has worked for both retail and commercial brokers, in sales, customer service, claims handling. Matthew is our technical expert reviewing, websites, policies, documents, procedures etc. He also looks after our regular client communications and design and develops our online training programme.

Norrie Erwin ACII

(Consultant Business Development)

Norrie is a Chartered Insurance Practitioner and, Associate of the Chartered Insurance Institute. He holds a Diploma in Management gained at the Open University. A former Chairman of the Manchester British Insurance Brokers Association, he sits on the Advisory Board for large Brokers. He has also served as President of the Manchester Chartered Insurance Institute.

He vast business experience includes Development Director at Global Risk Partners (GRP); Director of Insurer Relations at The County Group; Managing Director of the Westinsure Network.

He has  held senior executive roles at Legal & General, Aviva, National Australia Group and Arthur J Gallagher.

In 2019 Norrie launched Create Business Solutions providing advice and support services to clients targeted at helping clients achieve their business objectives.  He has in depth experience across a range of disciplines including Distribution, Customer Service, Partner Management, Managing Change and Claims Management.

Kate Burke LLB(Hons), ACII, Chartered Insurer)


Kate brings extensive experience in the insurance and professional services sector. She has worked for some of the top insurers, outsourcing, banking and law firms delivering insurance and claims management services across all distribution channels.
ACII qualified, a Chartered Insurer, Kate specialised in Insurance Law before joining the insurance sector over 30 years ago. Since then she has worked across every part of the sector and delivered many complex projects along the way, experience she is keen to share with Create clients.

Kate says “ The insurance sector, as ever, continues to evolve, innovate and face challenges. I look forward to helping clients navigate the regulatory regime and strengthen their business as a result. Experience, like hindsight, is a valuable thing.

Having a trusted partner and additional resource when clients need that extra help brings real benefits to a firm and I’m proud to be part of the Create team”
Kate is also an experienced Chair and Executive committee member having held senior voluntary roles in local government, political and non-profit organisations and is a School Governor.
If you would like any additional support across Compliance, Sales, Operations or Change Management, please contact Kate and she will be delighted to discuss your needs with you and see how we can help.


Our Associates

Business Fraud Prevention Partnership (BFPP)

BFPP help organisations develop a positive security culture and reduce their risk through the security awareness training programmes.

Other services offered by BFPP:

  • Security Awareness Training
  • Simulated Phishing
  • Policy Management
  • Vulnerability Assessment

For further information contact Edward Whittingham Managing Director 0800 772 0878

Visit the website for further details

Create Health & Safety Ltd

We provide our clients with cost-effective and practical health and safety services for their workplaces.

We do it all – consultancy, implementation, management and maintenance of health & safety provisions. Our services are wide-ranging to assist and ensure that our clients’ health & safety responsibilities as employers are totally covered. We use a common sense approach to health & safety to assist employers in their understanding of the legislative requirements and to effectively manage their health & safety provisions. Our dedicated team will navigate the minefield of ever-evolving legislative and obligation so that you don’t have to, and will pass on their knowledge to you in a friendly, easy-to-understand way.

We are happy to work alongside you on a short term project or on a longer-term consultancy basis. Whatever you are looking for, chances are we’re already doing it for a business just like yours.

Contact Paul Shenton Mobile: 07506 863857 Email: paul@createhealthandsafety.co.uk


Objective HR

Objective HR works with organisations to align the people strategy with the business strategy; a people-focused, results driven consultancy, recognised for providing excellent service and bespoke solutions.  Their team of specialist consultants pride themselves on building strong relationships and consistently delighting their clients.  Their services include:

  • HR Consultancy (Organisation Development, Transformation and Engagement)
  • Learning & Development (L&D Strategy, Tailored programmes, Customer Service, Leadership Development)
  • Recruitment Services (Financial Services recruitment projects and targeted campaigns, Permanent and Contract staff)
  • Background checks, including DBS checks and IDD checks

For further information, contact Lisa Collins on 0203 946 0770 or Email: lisa.collins@objectivehr.com