The FCA issue a statement on super-complaint from Citizens Advice to the CMA on excessive prices for disengaged consumers


To read more, please see the below link:

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Party in the Park

Thanks to all those who attended our Party in Park on Saturday and helped make it such a huge success.

It was an afternoon and early morning for family, friends and collegues full of dancing, singing, live stage perfomances, open-mic, food, games, stalls and some guests even had a go at performing in the Djembe drumming sessions.

We raised a total amount of £1089.05 for the charity “Once upon a Smile” and this will help so many children in time of need.  see

Thanks for helping make this such a memorable and special day.

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On Line Training and Testing programme

Designed to help firms meet their obligations under the  Insurance Distribution Directive


Contact us for details  speak to Karen or Claire on 0161 870 6637  


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A HUGE well done to Karen…..


I embarked upon the Manchester Insurance Institute ACII fast track programme 18 months ago and am pleased to say my certificate of completion has arrived today.

I couldn’t have done this without the support of the Manchester Insurance Institute, my employer Create Solutions and also the Insurance Training Partnership for their invaluable support and mentoring throughout.

It was a nice belated 50th  birthday present to receive and this reinforces the fact that you are never too old to learn. (You have to put the work in, but certainly worth it).

I have thoroughly enjoyed the programme, working with the group and also the actual learning experience. It is more than just studying text books, it’s about understanding the subjects and knowing how they operate in the real world of insurance.   I would definitely recommend the fast track programme or if not getting additional study session support from ITP.

I think a breather is in order now. FCII not calling me quite yet but am sure the bells will be ringing soon!

Karen Shenton ACII

Director Create Solutions Ltd

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FCA talk Due Diligence…..


The FCA issued an article last week :

“We expect insurance brokers to demonstrate that they have carefully considered the insurers that they place their customers’ business with”

The concern comes after the failures of Alpha, Enterprise and Gable and they say that this demonstrated the harm that can be caused to customers as over 1 million policyholders had to find alternative insurance cover

They say that insurance brokers have a vital role to play and that they expect brokers to be able to demonstrate that suitable due diligence has been performed on the insurers that they place the customer’s business with

They give examples of due diligence you may want to conduct

We are updating our due diligence guide which is in our compliance library on our website  – Please see the managing business partners section

See the link to the FCA document on this subject

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2 day Compliance Officer Course – FULLY BOOKED


Our ever successful 2 day compliance officer course due to take place in September is now fully booked. If you would like further details of this or any of the other training courses we run, please do contact the office.

To avoid missing the next date, you can also put your name down for the next compliance officer course in advance, please contact Claire on 0161 870 6637 or email


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We are super excited for our PARTY IN THE PARK, 15th September at Etherow Park. Tickets have now sold out, we have 500 people attending for what we are sure will be an amazing get together. We have lots of fun activites planned and lots of amazing singers and bands performing on the big stage on the day.

We will be raising money throughout the day for ‘Once upon a Smile’ . If you would like to donate a raffle prize or any items for our tombola, that would be greatly appreciated. Please contact Claire on 0161 870 6637 or email

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Lloyd’s bans and fines Larkby father-son underwriting duo


Christopher Larkby and David Larkby are each banned from the market for 42 months

Click here for further details

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Marketing firm fined £100,000 after making more than 75,000 nuisance calls


The Information Commissioner’s Office has fined an East Sussex marketing company £100,000 for making £75,649 nuisance calls.

Read more here

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Allianz and LV= complete joint venture and strategic partnership


  • Acquisition of 49 percent stake in LV=’s UK General Insurance businesses by Allianz Group is now completed
  • Transaction creates third-largest personal insurer in the UK market
  • Allianz to pay another 213 million pounds for a further 20.9 percent stake in LV= GI in 2019

Click here to read further information

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