Following the success of our recent Vulnerability focus events, we are pleased to announce the third of these FREE sessions for our clients.

In this third session we will focus on the FCA’s expectations in respect of Customer Service, to ensure your firm delivers appropriate customer service that responds flexibly to the needs of vulnerable customers.

As a recap, the aim of these sessions is to promote not only a greater understanding of Vulnerability, but to come together to share best practice and up our game in this very important area.

The FCA has released its final Guidance, and we are confident that firms will be asked in future what they have done about it!

These sessions are not training sessions – you do the talking! We are here to facilitate.

The sessions will encourage debate, questioning, discuss common issues and challenges, benchmark your implementation progress, and also share best practice.

You will also throughout the sessions pick up and learn the latest thinking from the FCA.

The next FREE session is on:

Date: 30^th June 2021

Time: 9.15am -10.15am

Held: via Zoom

These sessions are ideal for anyone who has a responsibility for implementing an effective Vulnerability strategy within their firm, and for those who are hungry for improvement in their business which ultimately will help all stakeholders.