Vulnerable Customers one day workshop

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Date(s) - 15/02/2019
9:00 am - 4:00 pm

2nd Floor, Barlow House,



Course Objectives - The FCA are looking very closely at how firms deal with Vulnerable Customers as part of its business plan, so it is important that regulated firms can demonstrate that they have commitment from the top, have appropriate policies and procedures in place and that staff have been trained in this important topic. At the end of this one-day workshop delegates will be able to understand why dealing with Vulnerable Customers properly is important; be able to explain the different types of vulnerability; know how to identify Vulnerable Customers and explain ways of dealing with them. They will also understand the skills required to be able to deal with potential difficult situations. Delegates will gain knowledge of the FCA requirements and be able to explain the consequences of not having appropriate governance and controls in place.

For further details please see link……Dealing with Vulnerable Customers Course Feb 2019

Cost/Venue/Times etc

  • £235 plus vat per person (Includes lunch and refreshments)
  • Venue  – 2nd Floor, Barlow House, Minshull Street, Manchester M1 3DZ
  • Starts 9.00am registration Course runs from 9.30-4.00pm

How to book Cost/Venue/Times etc

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