Complaints Handling – 25th September 2020


Whether you are new to compliance or want to stay on top of your game, this is for you. Designed for General Insurance and Claims Management firms of all sizes.

Create Solutions are delivering a series of 1 hour Compliance Booster sessions over the coming months, at a very reasonable cost per person. Please see details of our refresher/update session on Complaints Handling below.

The content will be:

  • Consequences of failures in Complaints Handling
  • The Complaint Definition & Recognising Complaints
  • The DISP Rules & Complaints Procedures
  • The Financial Ombudsman & Redress
  • Root Cause Analysis & MI
  • FCA Reporting
  • Skills of a Complaint Handler

Date: 25th Sept 2020

Time: 10-11.00am

Cost: Just £69 plus vat per person

Delivery: Via Zoom

Who should attend: This is ideal for those responsible for Complaints Handling and those in compliance, training and customer service roles.

Delegates will receive a certificate of attendance.

To book contact: email or phone 0161 870 6637


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