Our Team

Mike Cranny FCII Chartered Insurance Practitioner
(Compliance Consultancy – Director)

Mike has over 40 years experience, working in General Insurance. He has extensive knowledge and expertise of the market in the field of FCA compliance. Mike is a well known, highly respected figure in the insurance market and is a regular contributor to the Insurance press and presents at many Industry events and conferences. He chairs a number of committees for other organisations on Risk Management and Corporate Governance. He is a Fellow of the CII, is Past President of the Insurance Institute of Manchester and has received  the CII Exceptional Service Award, and was presented with the IIM Presidents award in 2013.

Karen Cartridge Dip CII
(Compliance and Training and Development – Director)

Karen has over 20 years’ experience working in the general insurance market. (Including Underwriting, Claims, Customer service, Management and Training and Development)
She has over 10 years’ experience working in General Insurance compliance and has a vast experience of guiding firms through the compliance and training and competency regime required by firms.
She is past President of the Insurance Institute of Manchester and chairs the continuous professional development committee for the Manchester CII. IN 2015 she also received the CII Exceptional Service Award.


Malcolm Williams FCII Chartered Insurer
(Compliance Consultant and Independent Auditor)

Malcolm has over 40 years’ experience working in general insurance and has a wealth of knowledge of risk management, internal audit, corporate governance and all aspects of general insurance compliance.
Malcolm is one of our senior compliance consultants and conducts our regulatory health checks and reviews. He is also an experienced auditor working for Insurers, and Brokers, focussing on specific areas like sales, claims, customer service, complaints handling etc. He is a Fellow of the Chartered Insurance Institute.


Tracy Norton BA (Hons) CeMAP

Tracy has many years experience working in financial services and over 10 years in International sales and marketing. She is CeMAP qualified and has a degree in French and German from Salford University, along with a Certificate in Management from the Open University. In addition to helping regulated firms implement effective compliant processes and procedures, Tracy also has extensive experience in helping firms and individuals apply for FCA authorisation and dealing with FCA notification requirements, including complex applications for Change in Control,  Variation of Permission and applications for Consumer Credit permissions.


Matthew Cranny Cert CII
(Compliance & Training Executive)

Matthew has worked in the General Insurance industry for over 10 years. He has worked for both retail and commercial brokers, in sales, customer service, claims handling. Matthew is our technical expert reviewing, websites, policies, documents, procedures etc. He also looks after our regular client communications and design and develops our online training programme.

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