Insurance Foundation Course "All You Need to Know About Insurance" (in a day)

Next Course Dates: 7th June 2013

About the course: An exciting and fun way of learning about the basics of insurance in just one day. Come and join us in this fun and rapid tour of insurance illustrated with interesting examples, stories and practical exercises! This course has now been running for over 10 years and is very popular with Insurers, Brokers and people who work in the associated companies such as claims management companies , accounts, loss adjusters/assessors, marketing etc

• It is an excellent one day course for providing your staff with the basic, but broad understanding of the world of insurance. They will hear and learn so much during the day about the insurance world which they would not pick up in any text book or probably during their career!
• It is ideal for those who are new to insurance and could form part of their induction training.
• Those who work in admin or support services wanting to understanding more about the industry they work in and the roles
• Those who are being promoted and moving into a more technical role in insurance.
• Those who have never received any formal training in Insurance

The cost is £125 plus vat per delegate (includes lunch and refreshments) held at a venue central Manchester times 9.00- 4.00 pm

Course certificates will be issued to all attendees for their training and development records.

You will see from the course outline that we cover so much ground during the day, including a section on regulation, about the FCA (The Financial Conduct Authority) and the importance of Treating Customers Fairly. So how about Treating Your Staff Fairly - give them the insurance knowledge and learning experience they deserve. Here is just a sample of the recent feedback received from delegates:

"Extremely Industry relevant and practical application.   Makes the boring aspects of insurance interesting! A very engaging approach to learning.  Information you would not gain from a text book. Does what it says on the tin!"

To Book your place on the next course contact us on Tel 0161 870 6637 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

29/04/2013 - Ombudsman Decisions

In April 2013, the FOS are starting the process of publishing their final decisions on their website. They published an update to their approach to this in March 2013 and you can read more by clicking on the link HERE.  They will publish their final decisions in a searchable database on their website and this information will not only give details of the decision, but will also name the business (but not the consumer).

As part of the practical arrangements involved in publishing the decisions, there will be a short delay between an ombudsman sending out their decision to the two parties in each case – and that decision being made available on their website.  This allows time for the two parties to respond, once they have received a decision and before the information is published.

FOS anticipate that decisions will first start appearing on their website in early summer.

29th April 2013 - The FCA On-Line Assessments are being rolled out

The Regulator has been continuing with the programme of BRAW workshops and face-to-face Proactive Regulatory Reviews during the changeover from the FSA to the FCA  (Financial Conduct Authority) and they are currently running BRAW workshops in the South Central area of England.

Firms who have not been invited to attend a face-to-face meeting with the Regulator will be required to complete either a telephone or on-line assessment.  To date, we have no details of any telephone assessment plans, but we have been notified via the Association of Professional Compliance Consultants that the on-line assessment tool is ready to be rolled out, initially to firms in Scotland and Northern Ireland.

We believe those of you in the North West, South West and West Midlands are due to be the next batch of firms required to complete the on-line assessment and you should expect to receive further information from the FCA about this within the next few months.

We are here to help you with your assessments, so don’t forget to let us know when you hear from the FCA.

General guidance on the BRAW programme is available to download from our website from the Members Login area.