The Insurance business is an ever evolving animal. It is important that firms keep ahead of the game and have well trained and competent staff on board if they want to survive.
Staff are probably a firm's biggest asset. Continuous assessment of their training and development is important not only for regulatory purposes, but if done properly it will ultimately benefit the company and of course your customers.
We can help you in this area from designing your T&C programme, to writing your procedures, conducting Training needs analysis, providing the training or helping you deliver the training in house, testing the competency of your staff, evaluating your training programme or recording training. We avoid jargon and our aim (and what we are good at) is turning the complex into the simple. We speak your language and understand the pressures you face in this area.
You may want help in designing a training programme for your sales staff on how to make a safe sale or how to recognise and deal with complaint, help with your supervisory training or maybe help review your induction programme. This is a just a taste of what we do for clients.
Give us a call for a no obligation discussion of how we can help you.