Rising to the challenge of being a Supervisor or Team Leader – one day course

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Date/Time
Date(s) - 08/02/2018
9:00 am - 4:00 pm

Location
2nd Floor, Barlow House,

Descriptions

Moving from being a member of the team to leading one can  be one of  the most demanding steps in anyone’s career.

The FCA Training and Competency rules require you to be able to prove your staff are competent for their job role. It is surprising how many supervisors/those with a role where they are responsible for staff have not received any formal training in this area.

This one day course ‘Rising to the challenge of being a Supervisor or Team Leader’ will help those who are new to the role and those who have not had any formal training in their role as a supervisor or team leader. It is designed for existing supervisors and team leaders with some experience in the role but also for those who are new to the role and not had any formal leadership training. It is great for those aspiring team leaders as part of their personal development programme.

Course Objectives at the end of the course delegates will:

  • Understand their role as a Supervisor or Team Leader
  • Appreciate the value of Positive Motivation
  • Understand and improve communication skills
  • Understand assertiveness
  • Examine the power of influencing
  • Be able to deal with ‘difficults’
  • Appreciate delegation
  • Examine training/coaching
  • Pick up practical techniques

Topics covered during the day:

  • Understanding the role of the Supervisor or Team Leader
  • Motivation – self and others
  • Dealing with ‘difficult’ people and situations
  • Communication skills
  • Building rapport and influencing skills
  • Delegation
  • Training and coaching your team

Methods used

This is an interactive day using presentation and discussion. Syndicate exercises/’Live’ case studies and practice sessions. The delegate will also have the opportunity to raise any specific issues they want to raise in advance so that these can be covered during the session.

The cost: £179 plus VAT per delegate for a full day and includes lunch and refreshments

To book or for enquiries please contact Deborah on 0161 870 6637 or email deborah@createsolutions.co.uk

 

 

 

 

 

 

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