Dealing with Vulnerable Customers – one day course

Loading Map....

Date/Time
Date(s) - 05/06/2018
9:00 am - 4:00 pm

Location
2nd Floor, Barlow House,

Descriptions

Training week

 

 

 

 

 

Course Objectives

At the end of this on day workshop delegates will be able to understand why dealing with Vulnerable Customers properly is important; be able to explain the different types of vulnerability; know how to identify Vulnerable Customers and explain ways of dealing with them. They will also understand the skills required to be able to deal with potentially difficult situations. Delegates will gain knowledge of the FCA requirements and be able to explain the consequences of not having appropriate governance and controls in place.

Topics covered during the day

  • What is a Vulnerable Customer?
  • The rules and FCA focus on Vulnerable Customers
  • Why this is important and why firms need to take seriously – including a look at culture?
  • Identifying Vulnerable Customers
  • Dealing with Vulnerable Customers – and how to deal with them properly
  • A look at Behavioral Economics
  • Responsibility, Governance and Procedures
  • The importance of staff training in how to deal with Vulnerable Customers
  • Consequences of not dealing with Vulnerable Customers properly – fines, reputational damage etc.
  •  Other considerations – Third parties, appointed representatives, outsourcing, due diligence, risk management

Who should attend?

  • Managers/Supervisors/Team Leaders
  • Those working in Compliance, Risk, Complaints, Sales, Training and Operations
  • Directors and Approved Persons

The Cost

£235 plus vat (lunch and refreshments provided, please let us know in advance if you have any dietary requirements)

To Book: please contact deborah@createsolutions.co.uk or call 0161 870 6637

 

 

Bookmark the permalink.